Return policy
What is our return policy?
If you are not satisfied with an item, you should contact us at 514-935-1812 and ask for a return number. To be eligible for refund or exchange, you must return the item within 7 days of delivery of your shipment.
If we have sent you the right article but you are not satisfied with it, you will have to cover the cost of shipping the article back to us. You can ask either for a refund or an online store credit.
If we have sent you the wrong item, or a defective item, we will cover the return shipping cost. We will ship you the correct item as soon as possible once we receive your return. We may ask you to email us a picture of the item to confirm the defect in it, before approving your return.
Which conditions must I fulfill for a return?
All returned items must be in perfect condition.
What is the procedure for returning an item?
Please follow these steps to return articles in order to avoid delays.
All products received without a return number will be automatically rejected.